P&B COVID-19 / CORONAVIRUS PRECAUTIONS
*** UPDATE (24/3/2020) ***
Urgent - Keeping Farmers Farming
In the current crisis, food production is more important than ever and we are here to support you.
We must follow the latest government guidelines and observe social distancing to protect our staff and ensure business continuity.
We request that all customers telephone to request parts or an engineers visit.
Parts will be served from a close-door policy, please telephone your orders in advance. When collecting we again request that you telephone your arrival and the parts will be brought to you for collection observing the 2m policy.
Technicians will still be available to repair break downs and carry out essential servicing to keep you running however they must work in isolated conditions.
Thank you for working with us to support you.
In light of the latest statement (16/3/2020) Peacock and Binnington are implementing the following actions to keep customers and employees as safe as possible as we work through this crisis.
Firstly we ask that face to face contact is kept to an absolute minimum but where it is unavoidable that we respect the 2 metre non-contact space as recommended by the Government.
All non-essential travel suspended
All supplier appointments postponed
All training suspended
No Farm and site visits without customer permission
Sales & Brand Managers to work from home
Where possible contact to be concluded by electronic means (telephone, face time, email, whatsapp etc)
Machine inspections to be concluded at agreed location (no direct contact)
All demonstrations postponed until further notice
Where possible avoid direct contact
Regular/consumable parts telephone ordered and left at customer collection point outside
Emergency parts that need to be identified to be served at the counter respecting hygiene and space.
Internal service parts picked and put in trolleys
Parts counter, phones and card terminals cleaned regularly
On farm breakdowns still supported but with no direct human contact
In workshop repairs to be kept to a minimum – where possible travel to farm and observe above
Gloves to be worn wherever possible
Technicians to use hand wash facilities/wipes pre and post repair
Due to the high volume of spring work still to be concluded we are taking these measures in the hope we can minimise the risk to our customers and staff so we have the capacity to continue to “keep farmers farming”
We will be continuing to monitor Government recommendations daily and will keep you posted. Thank you for your cooperation and understanding in these unprecedented times.